Frequently Asked Questions

RW OFFROAD SPECIALTIES

SCHEDULING

Can I just bring in my unit when I need service?

TIRES‒ We are happy to help you with tire issues at any time.

REPAIRS‒ Repairs are on a first come-first serve basis, and our lot/shop is often full. Please allow us to schedule a date for you to bring in your unit, so we can diagnose the problem, contact you with estimates and details, and make the repairs. Call as soon as possible to get on the schedule, or submit the form to receive a call.

MAINTENANCE SERVICE‒ Please allow us to schedule a date to service your vehicle by placing you next in the maintenance queue. Call us to schedule this or submit the form to receive a call.

TIRES

Do you repair and service tires?

Nothing is worse than tire problems interrupting your fun. That’s why tires are a priority here.

We are glad to look at your problem tire, suggest the best solution, and get you back on the road. Repairs start at $25 per tire.

Do you sell new tires?

Yes! We have a wide range of high-quality tires in stock. If the best choice for your vehicle is not in our inventory, we can get them for you expediently.

Mounting and balancing are included in purchases. Give us a call or stop by to let us help you find the perfect tires for your needs.

We do limit our tire sales to superior brands, which do not include those sold by non-specialty stores. Tire orders must adhere to manufacturer-recommended options for your unit.

INSURANCE CLAIMS

Do you handle insurance claims from accidents?

Yes. We can provide you an insurance estimate and make the corresponding repairs. We’ll need to connect with the insurance company and make sure we comply with their requirements. Contact us for details.

SERVICE CALLS

Do you do service calls at our location?

RW Offroad Specialties does not generally do service calls on ATVs, UTVs or motorcycles; however, we can make arrangements to transport your unit to and from our shop.

Recreation Works does, however, do service calls on RVs, campers and trailers on site.

DIAGNOSIS

What do you charge to diagnose an issue?

When we repair your unit’s malfunction, we wave all diagnostic fees. Should you decide not to have us fix the malfunction, you simply pay for the time it takes to diagnose the issue or issues.

The time it takes to diagnose a malfunction depends on its complexity. Know that we are very efficient in diagnosing, so a simple issue may take only a few minutes.

PRICING

What do you charge for service?

Please refer to our Service Rates page.

PARTS/ ACCESSORIES

Do you sell parts and accessories separately?

Yes. We are happy to provide you with whatever you need or want for your unit‒ whether for an RV, ATV, UTV or motorcycle. Just give us the year, make, model, and part or accessory name.

• Parts sold by‒ but not installed by‒ RECREATION WORKS carry no guarantee to function properly by RECREATION WORKS.
• Parts installed by ‒ but not purchased from‒ RECREATION WORKS carry no guarantee to function properly by RECREATION WORKS.

PICK UP/ DELIVERY

Can you transport my PowerSport vehicle?

In cases where you are unable to bring us your ATV, UTV or motorcycle, RW OFFROAD SPECIALTIES can schedule a time to pick up your unit. RECREATION WORKS, HOWEVER, does not transport campers.

Pick-up and delivery charges are time-based at our standard hourly rate, and are scheduled for late afternoon/early evenings on pick-up/delivery days.

Call us with your address for a more specific quote and estimate on schedule time.

GUARANTEES

Do you guarantee your work?

All engine work performed by us is guaranteed for 12 months unless related failure is a result of misuse, neglect, abuse or third-party tampering. Non-engine work carries the same guarantee, but with a guarantee period of 60 days.

Non-engine work carries the same guarantee as engine work with the same limitations, but with a guarantee period of 90 days.

All guarantees are limited to the areas of the unit we work on.